Frequently asked questions

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Volunteers FAQ

Profile & data

What happens to my data?

Your data is stored in the Give a Day database. This data is only used by the Give a Day CVBA-VSO to further develop our platform, to perform our services, to expand or improve for the user. No data is passed on to third parties for commercial purposes.

Who sees my profile information?

No one has direct access to your (contact) data. Organizations can still see part of your data and contact you in 2 ways.

  • If your profile is public, organizations can find you and view your profile. Here is only information about your desired volunteer activity. They can contact you via the contact form on the website. They do not see contact details until you respond.
  • If you are interested in a volunteer activity via the contact form, the organization will receive your message, your e-mail address and information about your desired volunteer activity via e-mail in order to be able to contact you.

How do I make my profile private or public?

You decide whether you want your profile public or private. Your profile is automatically public when you register. You can adjust this. Go to dashboard, my profile and continue to security. You can choose whether you want your profile public or private.

What happens if my profile is "public"?

"Public" means that your profile information is available to organizations. They can look you up via your specified wishes for a volunteer activity, view your profile and contact you via our site. Never get to see contact data.

What happens if my profile is "private"?

"Private" means that nobody has access to your profile. Nobody can look up or contact you. If you show interest in a volunteer activity via the contact form, the organization will receive your message, your e-mail address and information about your desired volunteer activity via e-mail and they can contact you.

Am I required to make my profile public?

No. Your profile is automatically public when you register. You can choose at any time to change this to "private" in your profile.

Can I change my profile, data / or matching preferences?

You can change your profile at any time. You can make adjustments to your personal data, desired volunteer activity and security. Go to my profile dashboard.

Can I delete my profile?

Yes. If you want to permanently delete all data from the Give a Day database, contact Give a Day with the subject "Delete my user data". This way we delete all your data from the database. This is irrevocable.

Volunteering

Which interest suits me?

Think

  • What you like to do (sports, writing, cooking, consultancy, ICT ...)
  • What matters to you (animal welfare, heritage, human rights, environment, health ...)
  • In which environment you like to be (religious, multicultural, assisting, festive ...)
  • For whom you would like to do something (refugees, young people, people in poverty, people with disabilities ...)
  • These are the themes that you consider important for a volunteer activity. Find those themes back in the 28 interests and click on them to search optimally.

    I have a specific interest. How do I search for it?

    Try to link multiple themes to your specific interest in order to have a combination of interests that refer to your specific interest. Do you not know under which themes you can put your specific interest? Then look at the clarification of the themes below.

    Clarification of the themes

    • Administration (administration, documentation, archive ...);
    • Poverty (people in poverty, diversity, social grocery ...);
    • Accompaniment (advice, animation, guidance, guides, reading aloud, conversations, reception,
    • Communication (PR, copywriting, editing, graphic design, marketing, social media, translation, website ...)
    • Culture (art, heritage, cultural events ...);
    • Thinking (board, working groups, steering groups ...);
    • Animals (animal welfare, animal care, animal rights, for/with animals ...);
    • Education (teaching or training, animation, education ...);
    • Financial (accounting, raising funds, benefit ...);
    • Health (health prevention, health information, for/with people with a health problem ..);
    • Handicap (for/with people with disabilities, diversity ...);
    • Catering (bar, cooking, dishwashing ...);
    • Assistance (first aid, company, babysitter, care, emergency care ...);
    • International (abroad, north-south movement, across borders, third world ...)
    • Young people (for/with adolescents, students, young adults, upbringing, youth movement ...)
    • Children (for/with people under the age of 12, babies, toddlers, upbringing ...)
    • LGBT (for/with lesbians, gays, bisexuals, transgenders ...)
    • Human rights (fighting injustice, discrimination, for/with vulnerable people, prisoners ...)
    • Multicultural (intercultural, specific culture, diversity, integration, integration ...);
    • Music (singing, concerts, playing the instrument ...);
    • Nature (nature conservation, environment, transition, gardening, nature information ...);
    • Organize (events, coordination, scheduling ...);
    • Practical help (domestic tasks, green tasks, jobs, crafts, transport, safety ...)
    • Religion (Christianity, Islam, Buddhism, humanism, way of life, conviction ...)
    • Seniors (for/with senior citizens, diversity, residential care center, seniors movement ..);
    • Sports & Games (sports, certain sports/games, sports rules, playing board games ...);
    • Technology (computer aid, electricity assistance, graphic design, virtual volunteer work ...);
    • Refugees (for/with refugees, asylum center, diversity, integration, integration ...).

    Can I search for volunteer work without registering or logging in?

    This is possible. You will then see an overview of activities.

    What if there is no match with my preferences?

    You can complete your profile and/or come back a few days later. Organizations are always putting new activities online.

    What if I want to change my volunteering preferences?

    You can make adjustments to your profile at any time. Go to dashboard profile.

Matching

Can I contact an organization?

You can only contact an organization through the volunteer activity they have entered. Go to the details page of the activity of your interest, click on the button "I am interested" and a contact form appears to contact the organization.

How does an organization contact me?

If your profile is public, an organization can contact you. This is done via a contact form. The organization completes the contact form and you will receive an email with the message, an e-mail address and more information about the organization. You decide for yourself whether you contact the organization.

How can I participate in a volunteer activity?

You can participate in an activity by going to the detail page of the activity and clicking on the "I am interested" button. Fill in the contact form. This is sent to the organization. Organizations will keep you informed about your participation.

What do I say in a message to an organization?

Tell us why you are interested in the volunteer activity. What did you speak to? Why do you want to do it? How do you see yourself as a volunteer in this voluntary activity? You can certainly ask for more explanation or a personal introduction.

What if an organization does not send back?

It can sometimes take several days for an organization to mail back. We encourage organizations to return as soon as possible. If this is not the case, you can send an email to info@giveaday.be. We will process this as soon as possible.

Substantive questions volunteering

Can I volunteer?

If you are 16 or older, you can volunteer. Do you get a replacement income? Then you probably have a duty to report with respect to your payout institution. Ask your payout institution in advance what you need to do to stay in order for your replacement income.

Why should I volunteer?

Give a Day is to find volunteer work for yourself and society: making friends, making use of your experience, making a difference, learning, having fun, experimenting, gaining benefits, empathizing, strengthening the neighborhood, using your skills, gaining experience, meeting looking behind the scenes, helping others, finding your place ... That is why we are more than just a platform, we want to be a community, of people and organizations. Give a Day wants to give inspiration for your useful free time. Your fun experience and personal growth is central.

What should I pay attention to when I am going to volunteer?

Make sure you have some information about volunteering beforehand. The organization is obliged to at least report the following things to you. (This can be done in a volunteer contract, an oral or written communication.)

  • The goal of the organization: what do they do?
  • The type of organization: de facto association, CVBA-VSO, city council ...
  • The insurance policies taken out for you (at least Civil liability!)
  • The fees that you may be reimbursed, how and when you get it
  • That you have a duty of confidentiality

Do you get a replacement income? Then you probably have a duty to report with respect to your payout institution. Ask your payout institution in advance what you need to do to stay in order for your replacement income.

Am I insured when participating in a voluntary activity?

Organizations are required to take out insurance for every volunteer who participates in a voluntary activity. They must inform you of this at the start of the activity. If they do not, ask for it.

What does it mean that I am insured for civil liability through the organization?

If you make a mistake as a volunteer and someone else suffers damage, then the organization is in principle liable for this through civil liability insurance. This only applies to unintentional light errors, no repetitive errors and no deception.

What if I have an accident during or on my way to a voluntary activity?

Notify your organization as soon as possible. Organizations are required to insure you. You should definitely check with the organization beforehand whether they have civil liability insurance for volunteers. This way you can inform the organization what is and is not covered.

Will I be reimbursed to volunteer?

An organization is not obliged to pay a fee. It is assumed that if you do something voluntarily, you get your feeling and appreciation through other ways than the material. Of course it is not the intention that you tear your pants on, so the organization can give a compensation for your expenses. Be sure to discuss this with the organization beforehand.

Are there maximum amounts for volunteer fees?

You can get compensation in two ways:

  • Flat-rate reimbursement: You receive a fixed amount. You do not have to submit supporting documents for this. The maximum amount is 32.71 euros * per day with a maximum of 1308.38 euros * per year. Your transport costs can also be reimbursed. The maximum is 2000 km transport costs per year:
    • for your own car: maximum 0.3363 euro * per kilometer.
    • for the bicycle and the train: the annual amount you receive for this may not exceed the amount for the car.
  • Real reimbursement: You only get the costs for which you deliver proof, such as your train ticket, a cash receipt ... There is no maximum on this.

* These amounts apply from 1 July 2018 to 31 June 2019.

Caution!

  • You can not use these 2 ways in the same calendar year: you choose either the flat-rate or the real reimbursement and this for all organizations where you get a reimbursement.
  • The maximum amounts apply to the total of all reimbursements that you receive in all organizations within a calendar year.
  • If you get a replacement income, you should first ask your payout institution what you need to do to stay in order for your replacement income.
  • If you do not follow the rules, you run the risk of paying taxes on your reimbursements.

Organizations FAQ

Profile & data

Can I register my organization?

An organization can register immediately by registering. This can be "registered" on the home page or via the button in the top bar. After registration you will receive a confirmation email. Then you can . log in to create volunteer activities or to find volunteers.

What happens to my data?

The data is stored in the Give a Day database. This data is only used by the Give a Day CVBA-VSO to further develop our platform, to perform our services, to expand or improve for the user. No data are passed on to third parties for commercial purposes.

Who sees my profile information?

No one has direct access to your contact details. In two ways volunteers can see part of your data and contact you.

  • Via the detail page of an activity, volunteers can view the organization profile and contact you via the contact form. They do not see contact details until you respond.
  • If you show interest in a volunteer via the contact form, the volunteer will receive your message and your e-mail address via e-mail in order to be able to contact you.

Can I change my organization's data?

You can change the profile of your organization at any time. Go to my profile dashboard.

Can I delete my profile?

Yes. If you want to permanently delete all data from the Give a Day database, contact Give a Day with the subject "Delete my user data". This way we delete all your data from the database. This is irrevocable.

Volunteering

How do I create a new volunteer activity?

Log in as an organization. You can create a new volunteer activity at "new activity" in the navigation bar.

Which interest suits my organization or volunteer activity?

Think

  • What you stand for (animal welfare, heritage, human rights, environment, health ...)
  • What the most important tasks are (sports, writing, cooking, consultancy, ICT ...)
  • In which context you belong (religious, multicultural, assisting, festive ...)
  • Which target group you reach (refugees, young people, people in poverty, people with disabilities ...)

These are the themes that your organization considers important for a voluntary activity. Find those themes in the 28 interests.

I have a very specific volunteer activity. How do I make these?

Try to link multiple themes to your specific interest in order to have a combination of interests that refer to your specific volunteer activity. The skills can also complement this. Do you not know under which themes you can put your specific interest? Then look at the clarification of the themes below.

Clarification of the themes

  • Administration (administration, documentation, archive ...);
  • Poverty (people in poverty, diversity, social grocery ...);
  • Accompaniment (advice, animation, guidance, guides, reading aloud, conversations, reception,
  • Communication (PR, copywriting, editing, graphic design, marketing, social media, translation, website ...)
  • Culture (art, heritage, cultural events ...);
  • Thinking (board, working groups, steering groups ...);
  • Animals (animal welfare, animal care, animal rights, for/with animals ...);
  • Education (teaching or training, animation, education ...);
  • Financial (accounting, raising funds, benefit ...);
  • Health (health prevention, health information, for/with people with a health problem ..);
  • Handicap (for/with people with disabilities, diversity ...);
  • Catering (bar, cooking, dishwashing ...);
  • Assistance (first aid, company, babysitter, care, emergency care ...);
  • International (abroad, north-south movement, across borders, third world ...)
  • Young people (for/with adolescents, students, young adults, upbringing, youth movement ...)
  • Children (for/with people under the age of 12, babies, toddlers, upbringing ...)
  • LGBT (for/with lesbians, gays, bisexuals, transgenders ...)
  • Human rights (fighting injustice, discrimination, for/with vulnerable people, prisoners ...)
  • Multicultural (intercultural, specific culture, diversity, integration, integration ...);
  • Music (singing, concerts, playing the instrument ...);
  • Nature (nature conservation, environment, transition, gardening, nature information ...);
  • Organize (events, coordination, scheduling ...);
  • Practical help (domestic tasks, green tasks, jobs, crafts, transport, safety ...)
  • Religion (Christianity, Islam, Buddhism, humanism, way of life, conviction ...)
  • Seniors (for/with senior citizens, diversity, residential care center, seniors movement ..);
  • Sports & Games (sports, certain sports/games, sports rules, playing board games ...);
  • Technology (computer aid, electricity assistance, graphic design, virtual volunteer work ...);
  • Refugees (for/with refugees, asylum center, diversity, integration, integration ...).

Why can I enter a maximum of 3 interests and skills?

This is to be clear and concrete. This increases the chance of a good match with a volunteer. The volunteer can search specifically for which volunteer activity fits best. You get a really interested person and are more likely to be a suitable volunteer.

Why can I use a maximum of 400 characters when describing the volunteer activity and the volunteer experience?

This is to be clear and concrete. Our research shows that the volunteer wants to be able to search efficiently and wants to feel addressed. Create short active sentences, use easy words, do not use abbreviations or expressions and be inviting.

Can you select multiple engagements, ie both certain days and recurring?

This is not possible for now. For this you have to create a new volunteer activity.

I miss an interest or skill. Also by making a combination, I do not get what I want. What am I doing?

You can report this via info@giveaday.be with the topic "new interest/skill desired". Describe which interest or skill you are missing and why, so that we can respond to your feedback.

Can I modify a volunteer activity?

Yes, you can. Go to "My volunteer work" in the navigation bar. You can adjust an activity by clicking on the desired volunteer activity and adjusting the desired fields.

Can I create an activity or search for volunteers without registering or logging in?

This is not possible. You can only use the functions when you are logged in. So you have to register as an organization before you can log in.

Can I change my profile?

Yes, you can. You can customize your profile by clicking on "My profile" in the navigation bar. You can then adjust the fields in your profile.

Matching

How do I search for volunteers?

You can search for volunteers via the navigation bar. You can search by interests, place, time, skills, volunteers alone or in groups. Only the volunteers who have their profile public will be able to view you.

Can I contact volunteers directly?

If you have searched for volunteers, you can never contact them directly. This is always done via a contact form to protect the privacy of the volunteer. This person will receive an email with your message, your e-mail address and some more information about your organization. The volunteer then decides for yourself whether or not to respond to your message.

How does a volunteer contact me?

The details of your organization are not directly available due to privacy and to prevent spam. A volunteer will contact you via the contact form during the volunteer activity. You will receive an e-mail with the message, an e-mail address and more information about the volunteer. This way you can contact the volunteer about whether or not to participate in the activity.

Substantive questions volunteering

Can you enable volunteers?

To be able to employ volunteers as an organization, you must be a de facto association, private or public legal entity not for profit purposes (CVBA-VSO, local division of a dome, a public utility foundation, public authorities, iCVBA-VSOs). Organizations with profit motive, self-employed and individuals can never engage volunteers.

Why do people volunteer?

Give a Day is to find volunteer work for themselves and society: making friends, making use of your experience, making a difference, learning, having fun, experimenting, gaining benefits, empathizing, strengthening the neighborhood, using your skills, gaining experience, meeting looking behind the scenes, helping others, finding your place ... That is why we are more than just a platform, we want to be a community, of people and organizations. Give a Day wants to give inspiration for useful free time. The fun experience and personal growth is central. It is therefore interesting to respond to these motivations of volunteers as an organization.

What should I pay attention to when I work with volunteers?

As an organization you are obliged to at least inform the volunteer about the following things (This can be done in a volunteer contract, an oral or written communication.)

  • The goal of the organization: what do you do?
  • The type of organization: de facto association, CVBA-VSO, city council ...
  • The insurance policies taken out for the volunteer (at least Civil liability!)
  • The reimbursements you may pay back, how and when you pay them
  • That the volunteer has a duty of confidentiality

Also pay attention if the volunteer gets a replacement income. Be sure to ask for it, because if the volunteer gets a replacement income, it probably has a duty to report with respect to the payment institution. The volunteer must then before the start of the volunteer at the payout institution hear what he/she must do in order to stay in order.

Do I have to insure volunteers separately?

Organizations are obliged to take out civil liability insurance for every volunteer who participates in a voluntary activity. As an organization, you must inform the volunteer at the start of the activity. It may be that your type of association is not obliged to take out insurance, then the volunteer falls back on his own family insurance. Be sure to check with your insurance company, how this is done with your organization. Are volunteers already included in the insurance as standard? Is there a maximum number? ...

Do you have to reimburse volunteers?

An organization is not obliged to pay a fee. It is assumed that if one does something voluntarily, one gets feeling and appreciation through other ways than the material. Of course it is not the intention that the volunteer tears his/her pants on, so you as an organization can give a compensation for the expenses.

Are there maximum amounts for volunteer fees?

You can get compensation in two ways:

  • Flat-rate reimbursement: You receive a fixed amount. You do not have to submit supporting documents for this. The maximum amount is 32.71 euros * per day with a maximum of 1308.38 euros * per year. Your transport costs can also be reimbursed. The maximum is 2000 km transport costs per year:
    • for your own car: maximum 0.3363 euro * per kilometer.
    • for the bicycle and the train: the annual amount you receive for this may not exceed the amount for the car.
  • Real reimbursement: You only get the costs for which you deliver proof, such as your train ticket, a cash receipt ... There is no maximum on this.

* These amounts apply from 1 July 2018 to 31 June 2019.

Note!

  • You can not use these 2 ways in the same calendar year: you choose either the flat-rate or the real reimbursement and this for all organizations where you get a reimbursement.
  • The maximum amounts apply to the total of all reimbursements that you receive in all organizations within a calendar year.
  • If you get a replacement income, you should first ask your payout institution what you need to do to stay in order for your replacement income.
  • If you do not follow the rules, you run the risk of paying taxes on your reimbursements.

How can our organization attract volunteers?

Give a Day focuses on matching organizations and volunteers in a constructive way and by listening to the wishes of both. Give a Day starts from the volunteer's point of view in order to be able to appeal to the volunteer on motivation, which gives an ideal match more opportunities. Here are some tips to attract volunteers via Give a Day.

  • Convince the volunteer by responding to his possible motivations. Possible motivations are making friends, using your experience, making a difference, learning, having fun, experimenting, gaining benefits, empathizing, strengthening the neighborhood, using your skills, gaining experience, meeting behind the scenes, helping others, finding your place ...
  • Describe the volunteer activity briefly, concisely and clearly. It must immediately be clear what is expected or what the activity actually means.
  • Use an inspiring photo that talks about your volunteer activity.
  • Make room in your organization for different volunteer commitments. Not every volunteer wants to do something every Saturday or once a month. Some like to work on a project for a moment or only want to help one day. A day or a few days can also be a way to let volunteers get acquainted with your organization, then this can later grow to a more structural engagement.
  • Be open to groups. People are not always happy to volunteer alone. Agreeing to an organization with a friend, colleague, family or association can make sure that volunteers go to your organization more quickly and are more likely to stay because they already know someone or do not just have to volunteer.
  • Share your volunteer activities via your own volunteer network and social media of your organization

Do you need personal support in the broadening of your volunteer base? Contact info@giveaday.be . Here are some tips and tricks.

Website

Is it possible to make specific changes to the website for our organization?

Yes, you can. We are always open to deliver tailor-made solutions for specific requirements. For more information, contact bart@giveaday.be .

Local authorities FAQ

Profile & data

Can I register my local administration?

As a local board you can register immediately by registering. This can be "registered" on the home page or via the button in the top bar. After registration you will receive a confirmation email. Then you can. log in to create volunteer activities or to find volunteers.

What happens to my data?

The data is stored in the Give a Day database. This data is only used by the Give a Day CVBA-VSO to further develop our platform, to perform our services, to expand or improve for the user. No data are passed on to third parties for commercial purposes.

Who sees my profile information?

No one has direct access to your contact details. In two ways volunteers can see part of your data and contact you.

  • Via the detail page of an activity, volunteers can view your profile and contact you via the contact form. They do not see contact details until you respond.
  • If you show interest in a volunteer via the contact form, the volunteer will receive your message and your e-mail address via e-mail in order to be able to contact you.

Can I change my local board data?

You can change the profile of your local board at any time. Go to my profile dashboard.

Can I delete my profile?

Yes. If you want to permanently delete all data from the Give a Day database, contact Give a Day with the subject "Delete my user data". This way we delete all your data from the database. This is irrevocable.

Volunteering

How do I create a new volunteer activity?

Log in as local board. You can create a new volunteer activity at "new activity" in the navigation bar.

Which interest suits my local management or voluntary activity?

Think

  • What you stand for (animal welfare, heritage, human rights, environment, health ...)
  • What the most important tasks are (sports, writing, cooking, consultancy, ICT ...)
  • In which context you belong (religious, multicultural, assisting, festive ...)
  • Which target group you reach (refugees, young people, people in poverty, people with disabilities ...)

These are the themes that your local government considers important for a voluntary activity. Find those themes in the 28 interests.

I have a very specific volunteer activity. How do I make these?

Try to link multiple themes to your specific interest in order to have a combination of interests that refer to your specific volunteer activity. The skills can also complement this. Do you not know under which themes you can put your specific interest? Then look at the clarification of the themes below.

Clarification of the themes

  • Administration (administration, documentation, archive ...);
  • Poverty (people in poverty, diversity, social grocery ...);
  • Accompaniment (advice, animation, guidance, guides, reading aloud, conversations, reception,
  • Communication (PR, copywriting, editing, graphic design, marketing, social media, translation, website ...)
  • Culture (art, heritage, cultural events ...);
  • Thinking (board, working groups, steering groups ...);
  • Animals (animal welfare, animal care, animal rights, for/with animals ...);
  • Education (teaching or training, animation, education ...);
  • Financial (accounting, raising funds, benefit ...);
  • Health (health prevention, health information, for/with people with a health problem ..);
  • Handicap (for/with people with disabilities, diversity ...);
  • Catering (bar, cooking, dishwashing ...);
  • Assistance (first aid, company, babysitter, care, emergency care ...);
  • International (abroad, north-south movement, across borders, third world ...)
  • Young people (for/with adolescents, students, young adults, upbringing, youth movement ...)
  • Children (for/with people under the age of 12, babies, toddlers, upbringing ...)
  • LGBT (for/with lesbians, gays, bisexuals, transgenders ...)
  • Human rights (fighting injustice, discrimination, for/with vulnerable people, prisoners ...)
  • Multicultural (intercultural, specific culture, diversity, integration, integration ...);
  • Music (singing, concerts, playing the instrument ...);
  • Nature (nature conservation, environment, transition, gardening, nature information ...);
  • Organize (events, coordination, scheduling ...);
  • Practical help (domestic tasks, green tasks, jobs, crafts, transport, safety ...)
  • Religion (Christianity, Islam, Buddhism, humanism, way of life, conviction ...)
  • Seniors (for/with senior citizens, diversity, residential care center, seniors movement ..);
  • Sports & Games (sports, certain sports/games, sports rules, playing board games ...);
  • Technology (computer aid, electricity assistance, graphic design, virtual volunteer work ...);
  • Refugees (for/with refugees, asylum center, diversity, integration, integration ...).

Why can I enter a maximum of 3 interests and skills?

This is to be clear and concrete. This increases the chance of a good match with a volunteer. The volunteer can search specifically for which volunteer activity fits best. You get a really interested person and are more likely to be a suitable volunteer.

Why can I use a maximum of 400 characters when describing the volunteer activity and the volunteer experience?

This is to be clear and concrete. Our research shows that the volunteer wants to be able to search efficiently and wants to feel addressed. Create short active sentences, use easy words, do not use abbreviations or expressions and be inviting.

Can you select multiple engagements, ie both certain days and recurring?

This is not possible for now. For this you have to create a new volunteer activity.

I miss an interest or skill. Also by making a combination, I do not get what I want. What am I doing?

You can report this via info@giveaday.be with the topic "new interest/skill desired". Describe which interest or skill you are missing and why, so that we can respond to your feedback.

Can I modify a volunteer activity?

Yes, you can. Go to "My volunteer work" in the navigation bar. You can adjust a volunteer activity by clicking on the desired volunteer activity and adjusting the desired fields.

Can I create an activity or search for volunteers without registering or logging in?

This is not possible. You can only use the functions when you are logged in. As a local board you have to register first before you can log in.

Can I change my profile?

Yes, you can. You can customize your profile by clicking on "My profile" in the navigation bar. You can then adjust the fields in your profile.

Matching

How do I search for volunteers?

You can search for volunteers via the navigation bar. You can search by interests, place, time, skills, volunteers alone or in groups. Only the volunteers who have their profile public will be able to view you.

Can I contact volunteers directly?

If you have searched for volunteers, you can never contact them directly. This is always done via a contact form to protect the privacy of the volunteer. This person will receive an email with your message, your e-mail address and some more information about your organization. The volunteer then decides for yourself whether or not to respond to your message.

How does a volunteer contact me?

The details of your organization are not directly available due to privacy and to prevent spam. A volunteer will contact you via the contact form during the volunteer activity. You will receive an e-mail with the message, an e-mail address and more information about the volunteer. This way you can contact the volunteer about whether or not to participate in the activity.

Substantive questions volunteering

Why do people volunteer?

Give a Day is to find volunteer work for themselves and society: making friends, making use of your experience, making a difference, learning, having fun, experimenting, gaining benefits, empathizing, strengthening the neighborhood, using your skills, gaining experience, meeting looking behind the scenes, helping others, finding your place ... That is why we are more than just a platform, we want to be a community, of people and organizations. Give a Day wants to give inspiration for useful free time. The fun experience and personal growth is central. It is therefore interesting to respond to these motivations of volunteers as an organization.

What should I pay attention to when I work with volunteers?

As an organization you are obliged to at least inform the volunteer about the following things (This can be done in a volunteer contract, an oral or written communication.)

  • The goal of the organization: what do you do?
  • The type of organization: de facto association, CVBA-VSO, city council ...
  • The insurance policies taken out for the volunteer (at least Civil liability!)
  • The reimbursements you may pay back, how and when you pay them
  • That the volunteer has a duty of confidentiality

Also pay attention if the volunteer gets a replacement income. Be sure to ask for it, because if the volunteer gets a replacement income, it probably has a duty to report with respect to the payment institution. The volunteer must then before the start of the volunteer at the payout institution hear what he/she must do in order to stay in order.

Do I have to insure volunteers separately?

Organizations are obliged to take out civil liability insurance for every volunteer who participates in a voluntary activity. As an organization, you must inform the volunteer at the start of the activity. It may be that your type of association is not obliged to take out insurance, then the volunteer falls back on his own family insurance. Be sure to check with your insurance company, how this is done with your organization. Are volunteers already included in the insurance as standard? Is there a maximum number? ...

Do you have to reimburse volunteers?

An organization is not obliged to pay a fee. It is assumed that if one does something voluntarily, one gets feeling and appreciation through other ways than the material. Of course it is not the intention that the volunteer tears his/her pants on, so you as an organization can give a compensation for the expenses.

Are there maximum amounts for volunteer fees?

You can get compensation in two ways:

  • Flat-rate reimbursement: You receive a fixed amount. You do not have to submit supporting documents for this. The maximum amount is 32.71 euros * per day with a maximum of 1308.38 euros * per year. Your transport costs can also be reimbursed. The maximum is 2000 km transport costs per year:
    • for your own car: maximum 0.3363 euro * per kilometer.
    • for the bicycle and the train: the annual amount you receive for this may not exceed the amount for the car.
  • Real reimbursement: You only get the costs for which you deliver proof, such as your train ticket, a cash receipt ... There is no maximum on this.

* These amounts apply from 1 July 2018 to 31 June 2019.

Note!

  • You can not use these 2 ways in the same calendar year: you choose either the flat-rate or the real reimbursement and this for all organizations where you get a reimbursement.
  • The maximum amounts apply to the total of all reimbursements that you receive in all organizations within a calendar year.
  • If you get a replacement income, you should first ask your payout institution what you need to do to stay in order for your replacement income.
  • If you do not follow the rules, you run the risk of paying taxes on your reimbursements.

How can our organization attract volunteers?

Give a Day focuses on matching organizations and volunteers in a constructive way and by listening to the wishes of both. Give a Day starts from the volunteer's point of view in order to be able to appeal to the volunteer on motivation, which gives an ideal match more opportunities. Here are some tips to attract volunteers via Give a Day.

  • Convince the volunteer by responding to his possible motivations. Possible motivations are making friends, using your experience, making a difference, learning, having fun, experimenting, gaining benefits, empathizing, strengthening the neighborhood, using your skills, gaining experience, meeting behind the scenes, helping others, finding your place ...
  • Describe the volunteer activity briefly, concisely and clearly. It must immediately be clear what is expected or what the activity actually means.
  • Use an inspiring photo that talks about your volunteer activity.
  • Make room in your organization for different volunteer commitments. Not every volunteer wants to do something every Saturday or once a month. Some like to work on a project for a moment or only want to help one day. A day or a few days can also be a way to let volunteers get acquainted with your organization, then this can later grow to a more structural engagement.
  • Be open to groups. People are not always happy to volunteer alone. Agreeing to an organization with a friend, colleague, family or association can make sure that volunteers go to your organization more quickly and are more likely to stay because they already know someone or do not just have to volunteer.
  • Share your volunteer activities via your own volunteer network and social media of your organization

Do you need personal support in the broadening of your volunteer base? Contact info@giveaday.be . Here are some tips and tricks.

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Can I get a local platform for my city or town?

Yes, you can. An interface is provided for local authorities to only display activities in their neighborhood, district, municipality or city and to interact with local organizations and people with certain support and content. For more information, contact bart@giveaday.be .